Koaches
Talent profile
Director of Engineering

Mayank Verma

Engineering leader scaling marketplace, data, and AI platforms

Mayank is an engineering leader with 16+ years of experience building business-critical platforms, growing multidisciplinary organizations, and translating executive goals into measurable products. At DoorDash he leads the Voice AI and DashLink engineering organizations, replacing support calls with conversational agents and scaling the parcel delivery network behind the company's shipping business.

16+years leading engineering teams
27+organization size grown from 8
4countries with engineering teams

Selected evidence

Put conversational AI into a national support operation

Leads DoorDash's Voice AI work, replacing support calls with conversational agents and lowering the cost of contact-center operations.

DoorDash and AWS have published results for that contact-center work: 49% fewer agent transfers, 12% higher first-contact resolution, and $3M in year-over-year operational cost savings. DoorDash and AWS case study

Scaled the engineering behind a parcel delivery network

Leads DashLink, DoorDash's parcel delivery network, growing its volume and US coverage while improving its unit economics.

Grew global teams and scaled marketplace operations

At Lyft, expanded an organization from 8 to 27+ people, including 2+ engineering managers across four countries, while leading the marketplace decision, forecasting, and financial reporting platforms behind the rideshare business.

These claims are the candidate's own and have not been independently verified by Koaches. This profile describes scope and results qualitatively. Full figures shared on introduction.

Leadership experience

May 2025–Present

Head of Engineering for Voice AI and DashLink Networks · DoorDash

Leads the Voice AI and DashLink engineering organizations: conversational agents that handle support calls, and the parcel delivery network behind DoorDash's shipping business.

2019–2025

Senior Engineering Manager, Central Marketplace Management · Lyft

Led engineering and science teams responsible for marketplace decision systems, financial reporting, forecasting, and platform modernization.

2018–2019

Staff Software Engineer, Observability · Lyft

Led a logging-platform rearchitecture that cut observability spend and created a mandatory observability onboarding program.

2012–2018

Senior Staff Engineer · Aruba, a Hewlett Packard Enterprise company

Built cloud platforms managing enterprise wireless deployments for business customers and led cloud-native modernization.

2008–2012

Software Engineer 3 · Brocade

Built storage-networking applications, authentication systems, and anomaly-detection capabilities.

Current DoorDash work and selected earlier leadership experience.

Education

Areas of strength

Engineering organization design and growthHiring and developing engineering managersDistributed and multi-country team leadershipMarketplace and decision platformsForecasting and financial reporting systemsData infrastructure and governanceML and LLM productizationVoice AI and conversational agentsContact-center automation and support deflectionLogistics and last-mile delivery networksParcel network scale and unit economicsCloud platforms and cloud-native modernizationObservability, logging, and reliability engineeringDistributed systems and platform architectureAnomaly detection and authentication systemsNetwork and storage infrastructure softwareExecutive and cross-functional alignmentTechnical strategy and operating cadence

Profile generated from a candidate-provided resume. These claims are the candidate's own and have not been independently verified by Koaches.

Employers named are the candidate's current or former employers. They are not affiliated with Koaches and have not reviewed or endorsed this profile.