# Mayank Verma

**Target role:** Director of Engineering<br>
**Headline:** Engineering leader scaling marketplace, data, and AI platforms<br>
**Availability:** Open to Director of Engineering opportunities<br>
**Location:** San Francisco Bay Area<br>
**Work arrangement:** Bay Area hybrid

## Summary

Mayank is an engineering leader with 16+ years of experience building business-critical platforms, growing multidisciplinary organizations, and translating executive goals into measurable products. At DoorDash he leads the Voice AI and DashLink engineering organizations, replacing support calls with conversational agents and scaling the parcel delivery network behind the company's shipping business.

## Leadership scope

- **16+** — years leading engineering teams
- **27+** — organization size grown from 8
- **4** — countries with engineering teams

## Selected evidence

### Put conversational AI into a national support operation

Leads DoorDash's Voice AI work, replacing support calls with conversational agents and lowering the cost of contact-center operations.

> DoorDash and AWS have published results for that contact-center work: 49% fewer agent transfers, 12% higher first-contact resolution, and $3M in year-over-year operational cost savings. — [DoorDash and AWS case study](https://aws.amazon.com/solutions/case-studies/doordash-bedrock-case-study/)

### Scaled the engineering behind a parcel delivery network

Leads DashLink, DoorDash's parcel delivery network, growing its volume and US coverage while improving its unit economics.

### Grew global teams and scaled marketplace operations

At Lyft, expanded an organization from 8 to 27+ people, including 2+ engineering managers across four countries, while leading the marketplace decision, forecasting, and financial reporting platforms behind the rideshare business.

These claims are the candidate's own and have not been independently verified by Koaches. This profile describes scope and results qualitatively. Full figures shared on introduction.

## Selected experience

- **Head of Engineering for Voice AI and DashLink Networks, DoorDash** (May 2025–Present) — Leads the Voice AI and DashLink engineering organizations: conversational agents that handle support calls, and the parcel delivery network behind DoorDash's shipping business.
- **Senior Engineering Manager, Central Marketplace Management, Lyft** (2019–2025) — Led engineering and science teams responsible for marketplace decision systems, financial reporting, forecasting, and platform modernization.
- **Staff Software Engineer, Observability, Lyft** (2018–2019) — Led a logging-platform rearchitecture that cut observability spend and created a mandatory observability onboarding program.
- **Senior Staff Engineer, Aruba, a Hewlett Packard Enterprise company** (2012–2018) — Built cloud platforms managing enterprise wireless deployments for business customers and led cloud-native modernization.
- **Software Engineer 3, Brocade** (2008–2012) — Built storage-networking applications, authentication systems, and anomaly-detection capabilities.

## Education

- Executive MBA, UC Berkeley Haas School of Business (2024–2025)
- CTO Program: AI/ML for Business, UC Berkeley Executive Education
- MS in Computer Science, Arizona State University
- B.Tech in Computer Science and Engineering, GGSIPU

## Areas of strength

- Engineering organization design and growth
- Hiring and developing engineering managers
- Distributed and multi-country team leadership
- Marketplace and decision platforms
- Forecasting and financial reporting systems
- Data infrastructure and governance
- ML and LLM productization
- Voice AI and conversational agents
- Contact-center automation and support deflection
- Logistics and last-mile delivery networks
- Parcel network scale and unit economics
- Cloud platforms and cloud-native modernization
- Observability, logging, and reliability engineering
- Distributed systems and platform architecture
- Anomaly detection and authentication systems
- Network and storage infrastructure software
- Executive and cross-functional alignment
- Technical strategy and operating cadence

## Contact

[Contact Mayank through Koaches](contact/)

_Profile generated from a candidate-provided resume. Current DoorDash work and selected earlier leadership experience. Employers named are the candidate's current or former employers. They are not affiliated with Koaches and have not reviewed or endorsed this profile._